Edward Russell

Edward was Skift’s Washington, D.C.-based airlines reporter from 2020-2023. He’s covered the industry from the American-US Airways combo to the depths of the coronavirus pandemic. He enjoys bikes, trains and runs with his dog, Heathrow.

The German Exception

Southwest has long been viewed as the gold standard for airline customer service. But not this time. For the airline and millions of its passengers, 2022 ended in misery. Dallas-based…

Southwest's Holiday Debacle

Southwest Airlines had a terrible, horrible, no good, very bad holiday season. The cancellation of 15,000-plus flights between Christmas and New Years will weigh on its fourth quarter results, but consumers'…